“Three-Dimensional Integrated” Service Architecture
From “passive response” to “proactive early warning,” and from “fixing faults” to “creating value.”
We are not just service providers—we are also collaborative managers of our clients’ energy assets and value partners.
Professional team
Strong backing
First-line 7x24-hour customer service center:Omni-channel access (400 hotline, ticketing system, app, WeChat).
Second-tier regional technical engineering teamDeploy based on geographic location, and promptly perform fault diagnosis, troubleshooting, and hardware replacement.
Three-line expert team/R&D team:Responsible for addressing complex technical challenges, system-level optimization, root-cause analysis of common issues, and developing related products.
Full lifecycle
One-stop service
Remote Diagnostic Services:By remotely accessing the system through a cloud platform, more than 90% of non-hardware faults can be diagnosed and resolved.
Regular health checkups:Regularly provide customers with free online health scans and reports for their systems, as well as on-site inspections, testing, and calibration of critical equipment.
Performance Optimization Service:Provide system operation optimization strategies to continuously enhance energy efficiency.
Standardized operations
Quantifiable quality
Customized Training:Provide training to the customer’s operations and maintenance teams on system operation, daily maintenance, energy efficiency management, and more.
Customer Feedback and Improvements:Hold regular service quality review meetings to analyze issues and drive continuous improvement in service processes and product quality.
Hotline:
+86 0576-88177988
Address: No. 1008, East Section of Donghai Avenue, Jiaojiang District, Taizhou City, Zhejiang Province, China
Official Account
Video Account
TikTok account
